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Portfolio & Courses

All of our bespoke training sessions are designed to familiarise the participants with the skills needed to engage in their roles with complete confidence, and are intended to deliver exceptional added value to the organisation, both through enhanced guest satisfaction and staff retention. In addition, they are aimed at specific departments and roles, to ensure the communication objectives are fully relevant to the employee’s area of responsibility.

Below are details of a selection of our current courses and workshops. We are also happy to create bespoke solutions to address specific communication issues within your team.

  • Business Writing Skills

  • Assertive Conflict Resolution – Handling Challenging Situations

  • Delivering Distinctive Luxury Service

  • Proactive Selling & Distinctive Verbiage 

  • Emotional Fluency – EI in Practice

  • Emotional Resilience – Managing Stress Effectively

  • Workplace Etiquette - cultivating dignity at work

  • Training with Impact

  • Exceptional Guest Engagement 

  • Introduction to the Art of Modern Hospitality (new starters)

  • Advanced Telephone Communication Skills

  • Visual Impact - Five-star Personal Grooming & Styling

  • Cultural Awareness 


John Baker and his team have been training our staff at Claridge’s, The Connaught, The Berkeley and The Maybourne Group for the past 18 years. Their engaging ‘less theory, more practice’ approach has proved hugely popular with our team members, and has definitely become a key element in our team development efforts. I believe our lengthy relationship speaks for itself.

— Emily Timbrell, The Maybourne Group

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