Portfolio & Courses

All of our bespoke training sessions are designed to familiarise the participants with the skills needed to engage in their roles with complete confidence, and are intended to deliver exceptional added value to the organisation, both through enhanced guest satisfaction and staff retention. In addition, they are aimed at specific departments and roles, to ensure the communication objectives are fully relevant to the employee’s area of responsibility.

Below are details of a selection of our current courses and workshops. We are also happy to create bespoke solutions to address specific communication issues within your team.

Download full portfolio

Communication

Our ‘Hospitality Communication’ courses cover a wide range of skills your team need when handling both internal and external scenarios.

Management

Our extensive management workshops and programmes are tailored to develop the key ‘interpersonal skills’ in your team leaders and rising stars.

English Language

Alongside our on-site English lessons for Hospitality, we also offer remote and Zoom trainings, as well as Pronunciation and Elocution workshops.

Business Writing Skills
Assertive Conflict Resolution / Handling Challenging Situations
Exceptional Guest Engagement
Delivering Distinctive Luxury Service
Beyond Upselling: Evocative Recommendations & Storytelling
Emotional Fluency – Emotional Intelligence in Practice
Emotional Resilience – Managing Stress Effectively
Training with Impact
Workplace Etiquette – cultivating dignity at work
Introduction to the Art of Modern Hospitality (new starters)
Advanced Telephone Communication Skills
Visual Impact - Five-star Personal Grooming & Styling
Cultural Awareness

Assertiveness Training – Developing Your Personal Presence
Quintessential Habits – Leadership Development Programme
Advanced Management Communication Skills
Handling Challenging Conversations Workshop
Presentation & Public Speaking Skills
Delivering Dynamic Briefings
Internal Communication Skills Workshop
Performance Appraisal Training
Mastering Productivity - Effective Time Management
Coaching & Mentoring with Impact

John Baker and his team have been training our staff at Claridge’s, The Connaught, The Berkeley and The Maybourne Group for the past 18 years. Their engaging ‘less theory, more practice’ approach has proved hugely popular with our team members, and has definitely become a key element in our team development efforts. I believe our lengthy relationship speaks for itself.

— Emily Timbrell, The Maybourne Group