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Hotel Restaurant

Modern Luxury Hospitality

Communication Skills Training to Empower Managers & Teams

Hotel Desk Check-In

IMPACT LONDON

Established in 2001, Impact specialises in bespoke communication training to a wide variety of clients in the luxury hospitality sector, delivering an extensive range of individually tailored courses to the biggest names in the industry in London, Paris and across the rest of Europe.

OUR COURSES

Luxury
Communication

Our ‘Hospitality Communication’ courses cover a wide range of skills your team need when handling both internal and external scenarios.

Management
Development

Our extensive management workshops and programmes are tailored to develop the key ‘interpersonal skills’ in your team leaders and rising stars.

English for
Hospitality

Alongside our on-site English lessons for Hospitality, we also offer remote and Zoom trainings, as well as Pronunciation and Elocution workshops.

OUR CLIENTS

CLARE SHERIDAN | The Set Collection

“Highly engaging, participative and professional workshops, tailored to suit the objectives of the business and always put into the context of day to day performance.”

OUR BEST SELLERS

Hooks

ASSERTIVE CONFLICT RESOLUTION

Chess Game

MANAGEMENT COMMUNICATION SKILLS

Coffee Service

DISTINCTIVE LUXURY ENGAGEMENT

Hotel Reception

STELLA AMOR | Director of Human Resources

"Their courses are so popular and often filled on the same day they are announced! I cannot recommend John Baker and his team highly enough for their professionalism, dedication, adaptability and bringing humour and fun to learning. The return on investment is apparent and impacting within the organisation."

CONTACT US

John Baker

johnbaker@impactlondon.com

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Rachel Dias Cohen

rachel@impactlondon.com

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