Creating Luxury 5-star Culture in your team
Impact London have delivered extensive pre-opening training programmes to many of the most exclusive hotels and restaurants in London. We specialise in instilling a sense of luxury 5-star service into newly-formed teams, and developing the key skills needed to deliver truly outstanding guest engagement from the very first day.
We have created a suite of specially-selected courses designed to cultivate and enhance your new team’s communication skills, and establish a culture of genuine luxury that will become second nature to your team:
Exceptional Guest Engagement
Assertive Conflict Resolution
Management Communication Skills - Connecting the Team
In addition, we have now introduced supplementary:
Physical Distancing, Protective Measures & Confident Guest Engagement
Front-Line Housekeeping - Assertive Guest Interactions
Emotional Resilience - Handling Stress Effectively
For more details about each session in the programme, please download our pre-launch portfolio below.
To find out more, contact John Baker on email@example.com or give us a call on +447762373326.