Creating Luxury 5-star Culture in your team 

Impact London have delivered extensive pre-opening training programmes to many of the most exclusive hotels and restaurants in London. We specialise in instilling a sense of luxury 5-star service into newly-formed teams, and developing the key skills needed to deliver truly outstanding guest engagement from the very first day.

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We have created a suite of specially-selected courses designed to cultivate and enhance your new team’s communication skills, and establish a culture of genuine luxury that will become second nature to your team:

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• Exceptional Guest Engagement

• Assertive Conflict Resolution

• Management Communication Skills - Connecting the Team

• Emotional Fluency

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In addition, we have now introduced supplementary:

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• Physical Distancing, Protective Measures & Confident Guest Engagement

• Front-Line Housekeeping - Assertive Guest Interactions

• Emotional Resilience - Handling Stress Effectively

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For more details about each session in the programme, please download our pre-launch portfolio below.