top of page



Creating Luxury 5-star Culture in your team 

Impact London have delivered extensive pre-opening training programmes to many of the most exclusive hotels and restaurants in London. We specialise in instilling a sense of luxury 5-star service into newly-formed teams, and developing the key skills needed to deliver truly outstanding guest engagement from the very first day.

We have created a suite of specially-selected courses designed to cultivate and enhance your new team’s communication skills, and establish a culture of genuine luxury that will become second nature to your team:

  • Exceptional Guest Engagement

  • Assertive Conflict Resolution

  • Management Communication Skills - Connecting the Team

  • Emotional Fluency

In addition, we have now introduced supplementary:

  • Physical Distancing, Protective Measures & Confident Guest Engagement

  • Front-Line Housekeeping - Assertive Guest Interactions

  • Emotional Resilience - Handling Stress Effectively

For more details about each session in the programme, please download our pre-launch portfolio below. 


To find out more, contact John Baker on or give us a call on +447762373326. 

bottom of page