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Impact Global

The Middle-East is the fastest-growing market in the world for the luxury hospitality sector, and Impact London are excited to now be delivering all of our innovative training programmes in this dynamic destination.

We have joined forces with the legendary Moun Idriss, one of the most engaging trainers in the luxury industry, to offer our full range of bespoke communication sessions; these have been specifically tailored and adapted to meet the needs of our clients and their teams across the thriving GCC region.

A selection of our courses

Assertive Conflict Resolution

Develop the skills to prevent, manage and resolve conflict in an effective, positive and confident way. 

Proactive Selling & Distinctive Verbiage

Help your staff learn and adopt a wide range of five-star elegant, charming language and vocabulary.

Delivering Distinctive Luxury Service

How to create memorable experiences by effectively reading the guests and engaging genuinely. 

Business Writing
Etiquette

The fundamentals of e-mail writing, focused on the correspondence most encountered in Hospitality.

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