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Our client list includes many of the most prominent hotels, restaurants and private members clubs in London and Europe, and we are extremely proud of the courses we deliver and the results we achieve.


We are confident you will be delighted with the rapid improvement in your staff’s communication skills.

In addition, we deliver our courses to a wide range of corporate clients beyond the hotel industry, drawing on the expertise of this service-led sector to develop the key communication skills of staff in many fields.

"I have had the pleasure working with Impact London for over 10 years. They've delivered on English classes, Business Writing Skills, Hospitality service-led classes and even tailored courses especially adapted for the needs of the individual properties."

Stella Amor, HR Director at the Royal Garden Hotel

"Their courses are so popular and often filled on the same day they are announced! I cannot recommend John Baker and his team highly enough for their professionalism, dedication, adaptability and bringing humour and fun to learning. The return on investment is apparent and impacting within the organisation."

Stella Amor, Human Resources Director



45 Park Lane •  5 Hertford Street •  Alain Ducasse at The Dorchester •  Aloft Excel •  Annabel's •  The Ampersand •  The Arts Club •  The Beaumont •  Beaverbrook Hotel •  Beaverbrook Townhouse •  Belmond Caruso (Amalfi Coast) •  The Berkeley •  The Bloomsbury Hotel •  Brown’s Hotel •  Camino Restaurants •  Cheval Residences •  Chiltern Firehouse •  Claridge’s •  Conservatorium (Amsterdam) •  The Connaught • Corinthia • Coworth Park •  Cubitt House •  De Vere Hotels •  Dorchester Collection •  The Doyle Collection •  Four Seasons Hampshire •  Four Seasons Park Lane •  Four Seasons Ten Trinity •  Georges V (Paris) •  Grosvenor House Suites •  The Hideaways Club •  Hilton London Bankside •  Hotel Café Royal •  Hyatt Regency Churchill •  Jumeirah Burj Al Arab •  Jumeirah Carlton Tower •  K West Hotel & Spa •  The Kensington Hotel •  The Landmark •  The Lanesborough •  The Langham •  Marriott Luxury Collection •  The Marylebone Hotel •  Maybourne Hotel Group • Mondrian Shoreditch •  The Ned •  Nobu Portman Square •  One Aldwych •  Oswald's • Pan Pacific London • Plaza Athenée (Paris) •  Royal Air Force Club •  Rosewood London •  Royal Garden Hotel •  Royal Overseas League •  Sanderson •  Shangri-La at The Shard •  Soho House Group •  St Martins Lane •  St Pancras Hotel •  Third Space •  Treehouse Hotel •  Vintry & Mercer •  The Westbury (Dublin)




"We have worked with John for many years now and he is our go-to provider for fantastic English courses and business writing skills – highly recommend"

- Rachel Banks




"I can't speak highly enough of John and the team at Impact London - would highly recommend!"

- Izabela Faron



"We have been working with Impact London for over 10 years. The courses are engaging and fun and we always receive super positive feedback from the delegates."

- Mari Warby

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