Communication Skills
In addition to developing proficient English language skills, Impact London delivers a wide range of targeted communication courses designed to enhance the key skills of line staff and management. We offer courses for staff at all levels, and our aim is to ensure rapid development through materials and activities which are carefully focused and clearly understood.
These cost-effective programmes have been designed to deliver the necessary skills in a compact format, to maximise the impact and minimise the disruption to hotel routine. In addition, bespoke versions of our courses can be created at no extra cost to meet the specific needs of the client.
Short Courses - Managers and Supervisors
| Course Title | Duration | (Suggested sessions) |
|---|---|---|
| Advanced Communication Skills for Managers | 9 hours | (3) |
| Essential Communications Skills for Supervisors | 9 hours | (3) |
| Business Writing Skills (Management Edition) | 12 hours | (4) |
| Assertive Management and Conflict Resolution | 6 hours | (2) |
| Cultivating an Effective Team | 6 hours | (2) |
| Performance Appraisal Training | 6 hours | (2) |
| Effective Interview Training | 6 hours | (2) |
| Key Writing Skills for Managers | 6 hours | (2) |
| Management Presentation Skills | 6 hours | (2) |
| Motivational Skills for Managers | 6 hours | (2) |
| Managing Equality and Diversity | Variable | |
| Managing Cultural Awareness | Variable |
Short Courses - Line Staff
| Course Title | Duration | (Suggested sessions) |
|---|---|---|
| Business Writing Skills | 12 hours | (4) |
| English for Front of House Customer Service | 9 hours | (3) |
| Excellence in Client Care - Communicating with Confidence | 6 hours | (2) |
| Telephone Communication Skills (Advanced Skills) | 6 hours | (2) |
| Effective Up-selling (F+B) | 6 hours | (2) |
| Conflict Resolution | 6 hours | (2) |
| Assertiveness Training | 6 hours | (2) |
| Effective 'People' Skills | 6 hours | (2) |
| Business Presentation Skills | 6 hours | (2) |
| Business Negotiation skills | 6 hours | (2) |
| Effective e-mail Writing | 6 hours | (2) |
| Equality and Diversity Training | Variable | |
| Cultural Awareness Training | Variable | |
| Refresher Sessions | 3 hours | (1) |
For further details, please contact: johnbaker@impactlondon.com